GENERAL TERMS AND CONDITIONS OF SALE (GTCS) – INTERNATIONAL SIM
Last Updated: March 3, 2025
1. PREAMBLE
These General Terms and Conditions of Sale (hereinafter referred to as the "GTCS") govern the contractual relationship between CG Communications SAS, a company registered in France under number 805 113 156, with its registered office at 23 rue d'Aboukir, 75002 Paris (hereinafter referred to as "CG Communications" or "the Seller"), and any natural or legal person (hereinafter referred to as "the Customer") purchasing eSIM cards through the International SIM website or mobile application (hereinafter referred to as "the Platform").
The purchase of an eSIM card via the Platform constitutes unconditional acceptance of these GTCS.
2. DESCRIPTION OF SERVICES
International SIM offers for sale eSIM cards that provide access to telecommunications services available in multiple destinations.
Details regarding the telecommunications services, including coverage, validity period, data allowances, and pricing, are available on the Platform at the time of purchase.
The Customer is responsible for verifying the compatibility of their device with eSIM technology before making a purchase. CG Communications shall not be held liable for any incompatibility between the Customer’s device and the eSIM.
3. ORDER PROCESS
The order process is as follows:
- Selection of a destination;
- Selection of an eSIM that includes a telecommunications service provided by a telecommunications service operator;
- Creation of an account, if applicable;
- Review of the order summary;
- Payment of the order using one of the available payment methods;
- Acceptance of the contractual documents, including: the General Terms and Conditions of Sale of the eSIM card, the General Terms and Conditions of the Telecommunications Service, the Contractual Summary of the Telecommunications Service, the Pricing Guide, and the Privacy Policy;
- Final validation of the order, which entails an obligation to pay;
- Order confirmation sent via email, including activation instructions for the eSIM.
All orders are considered final and binding once payment has been confirmed.
4. PRICING AND PAYMENT
4.1 Pricing
Service prices are indicated in euros (EUR), inclusive of all applicable taxes (TTC). CG Communications reserves the right to modify prices at any time; however, services will be charged based on the applicable rate at the time of order validation.
Any currency conversion fees or banking fees applied by the Customer’s financial institution shall be borne exclusively by the Customer.
4.2 Payment Methods
The Customer may pay for their order using:
- Credit or debit card (Visa, Mastercard, American Express);
- PayPal;
- Any other payment method available on the Platform.
Payments are processed securely through a third-party payment provider. CG Communications does not store Customers’ banking information.
4.3 Payment Verification and Fraud Prevention
To ensure transaction security, CG Communications reserves the right to verify payments before finalizing an order.
In cases of suspected fraud, CG Communications may request additional supporting documents from the Customer (such as an identification document, proof of address, etc.). If the requested documents are not provided within a reasonable timeframe, CG Communications reserves the right to cancel the order and issue a refund.
5. SERVICE DELIVERY
eSIMs are delivered instantly and exclusively in digital format upon payment confirmation. The Customer will receive an email containing a QR code along with activation instructions.
The service is considered delivered upon the transmission of these details.
6. RIGHT OF WITHDRAWAL
Pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to eSIM purchases, as they constitute a digital service that is fully executed before the expiration of the withdrawal period.
However, CG Communications may, at its sole discretion, grant a refund in the event of a proven technical error.
7. REFUND POLICY
7.1 Eligible Cases for Refund
A refund may be granted if:
- The eSIM has not yet been activated.
- A proven technical issue prevents its use.
7.2 Non-Refundable Cases
No refund shall be issued if:
- The eSIM has been installed and activated.
- The telecommunications service has been partially used.
- The device's incompatibility is due to an error on the part of the Customer.
- The Customer made an error during purchase (e.g., selecting the wrong plan or an unsupported country).
Refund requests must be submitted to support@internationalsim.com within 14 days of purchase.
8. LIABILITY
CG Communications takes all reasonable measures to ensure the proper functioning of its services but cannot guarantee uninterrupted connectivity due to external factors (network coverage, local restrictions, device compatibility, etc.).
CG Communications shall not be held liable for:
- Temporary service interruptions;
- Improper use of the eSIM by the Customer;
- Restricted access to certain networks abroad.
9. PERSONAL DATA
The Customer’s personal data is collected and processed in accordance with the General Data Protection Regulation (GDPR). The Customer may exercise their rights by contacting dpo@cgcommunications.fr.
10. DISPUTES AND APPLICABLE LAW
These GTCS are governed by French law. In the event of a dispute, the parties shall seek an amicable resolution. Failing that, exclusive jurisdiction is granted to the courts of Paris.
Contact Information:
CG Communications SAS
23 rue d'Aboukir, 75002 Paris
Email: support@international-sim.com
These GTCS are publicly available and must be accepted before placing an order.