GENERAL TERMS AND CONDITIONS OF TELECOMMUNICATION SERVICES PROVIDED BY CG COMMUNICATIONS (CGS) – CG COMMUNICATIONS
1. PURPOSE
These General Terms and Conditions of Service (hereinafter referred to as the "GTC") set forth the terms and conditions governing the use of eSIM services provided by CG Communications SAS, a company registered in France under number 805 113 156, with its registered office at 23 rue d'Aboukir, 75002 Paris (hereinafter referred to as "CG Communications"). These services are intended for travelers seeking to access the Internet through prepaid international mobile data plans.
2. DEFINITIONS
- CG Communications: The company providing the eSIM Travel service, which offers international data-only plans.
- Customer: Any natural or legal person subscribing to the services of CG Communications.
- eSIM: A virtual SIM card enabling access to telecommunications services without requiring a physical SIM card.
- Data Plan: A specified volume of mobile data allocated to a Customer for a limited and defined duration.
- Partner Operators: International mobile network providers enabling Internet connectivity via the eSIM.
- Network: The technical infrastructure enabling access to data services.
3. DESCRIPTION OF THE SERVICE
3.1 Nature of the Service
CG Communications exclusively offers mobile data plans in the form of eSIMs, which can be used internationally in countries covered by its partner operators. The service does not include voice calls or SMS.
3.2 Compatibility
The eSIM must be installed on a compatible device. It is the Customer's responsibility to ensure the compatibility of their device before making a purchase. Compatibility may depend on the device model, the operator, and the country of origin. CG Communications does not guarantee universal compatibility.
3.3 Coverage
The services are available in the countries listed on the CG Communications website. However, network coverage and quality may vary depending on partner operators. CG Communications does not guarantee connectivity in all geographic areas.
4. TERMS OF USE
4.1 Intended Use
The services are intended for temporary use by travelers. Excessive or prolonged use in a single country may result in service suspension in accordance with the Fair Use Policy.
4.2 Usage Restrictions
- By using CG Communications' services in a given country, the Customer agrees to comply with all applicable local laws and regulations.
- The data plans are strictly for personal and non-commercial use.
- The use of the service as a primary connection (permanent hotspot) is prohibited.
- Any attempt to manipulate the eSIM to bypass service restrictions may result in permanent suspension without refund.
4.3 Expiration and Recharge
- The validity period of the data plan begins upon activation and expires on the date specified at the time of purchase (e.g., 30 days after activation).
- Unused data will not be carried over.
- Recharges can only be made through CG Communications' official platforms.
4.4 Minimum Age Requirement
The Customer must be at least 18 years old to subscribe to the service.
5. PRICING & PAYMENT
5.1 Pricing
The prices of data plans are available on the International Sim website and application and are subject to change without prior notice.
5.2 Payment
- Payment must be made in advance.
- CG Communications only accepts payment methods available on its official website.
5.3 Refund Policy
- No refunds are available after the eSIM has been activated.
- In cases of non-activation due to verified technical issues, a refund or exchange may be granted after review by customer support.
6. LIABILITY & WARRANTIES
6.1 CG Communications' Commitments
CG Communications undertakes to take all necessary measures to provide a quality service, subject to technical constraints and the performance of its partner operators.
6.2 Warranty Exclusions
CG Communications shall not be liable for:
- Service interruptions caused by partner operators;
- The Customer’s improper use of the service;
- Malfunctions or compatibility issues related to the Customer’s device.
6.3 Limitation of Liability
CG Communications shall not be held liable for any indirect damages (e.g., data loss, loss of profits, reputational harm) resulting from the use of the service.
7. CUSTOMER SUPPORT & COMPLAINTS
7.1 Technical Support
Customer support is available via email or online chat on the official CG Communications website.
7.2 Complaint Handling
All complaints must be submitted within 30 days of the relevant incident. CG Communications commits to responding within five (5) business days.
8. PERSONAL DATA PROTECTION
8.1 Data Collection
CG Communications collects only the data necessary for the provision of its services and complies with applicable regulations, including the General Data Protection Regulation (GDPR).
8.2 Data Usage
Customer personal data is never sold to third parties.
9. APPLICABLE LAW & JURISDICTION
9.1 Governing Law
This Agreement is governed by French law.
9.2 Dispute Resolution
In the event of a dispute, the Parties agree to attempt an amicable resolution before initiating legal proceedings. Failing an agreement, the dispute shall be submitted to the competent courts of Paris.
10. AMENDMENTS TO THE GTC
CG Communications reserves the right to modify these General Terms and Conditions (GTC) at any time. Any modifications will be communicated to customers via the official website.
11. INTELLECTUAL PROPERTY
All content, trademarks, and other elements related to CG Communications' services are protected by intellectual property rights. The Customer agrees not to copy, reproduce, or modify these elements without prior authorization.
12. SUSPENSION AND TERMINATION
CG Communications may suspend or terminate a service immediately in the event of:
- A violation of these GTC;
- Non-payment for services;
- Fraudulent or unlawful use of the service.
CG Communications reserves the right, at its sole discretion, to modify or discontinue, temporarily or permanently, all or part of the services. CG Communications shall not be liable to the Customer for any modification or discontinuation of any part of the services. CG Communications also reserves the right to restrict a user's registration if it determines that the individual may pose a threat to the security or integrity of the services or if, at its discretion, such a restriction is necessary to address any other reasonable business concern.