Checklist Before You Get Started
- Please make sure that you have an eSIM-compatible smartphone
- Stay connected to a stable Wi-Fi network to ensure a successful installation when activating the eSIM on your smartphone
The steps below may slightly differ depending on the model & carrier. If you encounter any issues or have questions on how to install the eSIM, please contact our customer support.
Install the eSIM without Activation
If you wish to install the eSIM without affecting its validity, follow the steps below. Please be careful throughout the whole process.
- Turn ON Airplane Mode and connect to a Private WiFi Network
- Download the eSIM
- Scan QR Code as described in Step 1
- Manually download the eSIM as described in Step 2
- Once successfully installed, switch OFF the eSIM
- You can turn OFF the Airplane Mode again
- eSIM is installed & not activated
Once you arrive at your destination, you can simply turn on the eSIM and it will connect to the local network.
1. Add eSIM
- Open the Camera app and scan the eSIM QR code provided in the PDF file that is attached in the order confirmation email
- When the notification Cellular Plan Detected pops up, tap on it.
- Tap on Continue at the bottom of your screen
- Add Cellular Plan
2. QR Code not working?
If you cannot scan the QR code, you can enter the eSIM manually. You will find all necessary information (SM-DP+ Address & Activation Code) in the PDF file that is attached in the order confirmation email.
- Go to Settings
- Tap Mobile Data or Cellular (depending on the iPhone model)
- Tap on Add Cellular Plan
- Tap on Enter Details manually at the bottom of your screen
Name the eSIM Data Label
After successfully installing the eSIM, you can add a custom label for you to better manage the eSIMs.
Set your Primary Default Line for Calls & SMS
Select the (e)SIM Card that you wish to continue to use for now. Do not forget to change the Primary Default line to the eSIM once you go abroad.
Set your Primary Default Line for Mobile Data
Select your eSIM Data plan. Do not forget to disable Allow Mobile Data Switching to avoid high roaming charges.
3. Change the APN settings
Some eSIM data plans might require you to change the APN settings.
- Go to Settings
- Tap on Mobile Data
- Select your eSIM data plan
- Tap on Mobile Data Network
- Change the APN name as required. Other fields are optional
After finishing the steps above, you have successfully installed the eSIM. Unless you are already at your desired destination to use the eSIM, you can turn off the data plan for now. Turn it back on once you have landed – the eSIM will automatically be activated and your smartphone will be connected to the mobile internet network.
4. After your arrival at your destination
Activate your eSIM data plan
- Go to Settings
- Tap on Mobile Data
- Select your eSIM data plan
- Tap on Turn On This Line
Please make sure to enable the eSIM data plan as your primary default line when traveling abroad.
- Go to Settings
- Tap on Mobile Data
- Tap on Primary
- Choose the active eSIM data plan
Disable data roaming on your other (e)SIM Card to avoid any unnecessary roaming charges.
Some eSIM require you to enable data roaming for them to work.
- Go to Settings
- Tap on Mobile Data
- Select your eSIM data plan
- Enable Data Roaming